At a glance
- Return window30 days
- Cost to returnFree
- How to startCall or email us
- Refund toYour original payment method
Our return promise
We want you to be happy with what you buy from dolygood. If you change your mind, you can return your order within 30 days of receiving it, and the return is free. You do not need to give us a reason.
This page explains how returns work, how to start one, and how and when you get your money back. It applies to every product sold on our website.
The 30-day return window
You have 30 days from the day your order is delivered to start a return. To start a return, simply contact us within those 30 days. Once your return is approved, we will tell you how and by when to send it back.
| Situation | Can I return it? | What it costs |
|---|---|---|
| You changed your mind | Yes, within 30 days of delivery | Free |
| The product is not what you expected | Yes, within 30 days of delivery | Free |
| It arrived damaged or the wrong item was sent | Yes, contact us right away | Free |
| It stopped working after 30 days | Covered by the manufacturer’s warranty | See our Warranty policy |
What it costs
Returns are free. We cover the cost of shipping the product back to us, so you will not pay for a return label or for the return shipment. We do not charge restocking fees.
How to start a return
- Contact us at +1 (631) 412-8895 or contact@dolygood.shop.
- Tell us your order number, which item you want to return, and the email address you used to order.
- We will confirm your return and send you the return instructions, including how the item will be picked up or dropped off.
- Pack the item and send it back following the instructions.
- We refund you once the return arrives.
Please contact us before sending anything back. Parcels sent without a return set up can take much longer to match to your order.
Packing your return
To help your return arrive safely and get refunded quickly:
- Use the original box and packaging if you still have it.
- Include all parts, accessories, cables, manuals and remotes that came with the product.
- Protect the product so it does not move around inside the box.
- Remove any personal data from smart devices, and sign out of any accounts linked to them, such as an app account for a Wi-Fi grill or a robotic pool cleaner.
For large items such as generators, grills and sheds, contact us first. We will arrange the return with you.
Refunds
Once your return arrives, we refund it to the payment method you used to place your order. We will email you when your refund has been issued. Depending on your bank or card provider, it may take a few business days for the refund to appear on your statement.
What is refunded
- The price you paid for the returned product.
- Any sales tax you paid on it.
- Shipping was free, so there is no shipping charge to refund.
Partial returns
If you return only some of the products in an order, we refund the products you return. The rest of your order is not affected.
Exchanges
If you would like a different product, model or color, the fastest way is to return the item you have for a refund and place a new order for the one you want. If you are not sure which one to choose, call us and we will help.
Damaged, faulty or wrong items
If your order arrived damaged, or you received the wrong item, contact us as soon as possible at +1 (631) 412-8895 or contact@dolygood.shop with your order number and photos. We will sort it out with you at no cost. See our Shipping policy for more detail.
If a product develops a fault after the 30-day return window, it is covered by the manufacturer’s warranty. See our Warranty policy and we will help you make a claim.
Returning large items
Big products, such as generators, sheds, pergolas, grills and snow blowers, are returned the same way: contact us first and we arrange the return with you. Please keep the product in a dry, safe place until it is collected or shipped, and keep the original packaging if you can.
Following your return
| Step | What happens | How you know |
|---|---|---|
| 1. Request | You contact us within 30 days of delivery | We reply with your return instructions |
| 2. Send back | You pack the item and send it as instructed | You keep the shipping receipt or tracking number |
| 3. Arrival | Your return arrives back with us | We match it to your order |
| 4. Refund | We refund your original payment method | We email you when the refund is issued |
If you want an update at any point, call +1 (631) 412-8895 or email contact@dolygood.shop with your order number.
Gifts
If you received a product from dolygood as a gift, you can contact us with the order number and we will help with the return. The refund goes to the original payment method of the person who placed the order.
Contact us about a return
Questions about a return or a refund? Call +1 (631) 412-8895 or email contact@dolygood.shop. You can also write to us at 14 53rd St, 7th Floor, Brooklyn, NY 11232.
Last updated October 23, 2026.