At a glance
- CostFree on every order, no minimum
- Delivery time3-7 days
- Where we shipAddresses in the United States
- Need help?+1 (631) 412-8895
Overview
This Shipping policy explains how dolygood delivers your order: where we ship, what it costs, how long it takes, and what to do if something goes wrong on the way. It applies to every order placed on our website. Our goal is simple: your order should arrive quickly, safely and without surprise charges.
If anything on this page is unclear, or your situation is not covered here, please contact us before you place your order. A real person will answer and help you plan the delivery.
Where we ship
We ship to delivery addresses in the United States. At checkout, the country is set to the United States and you can choose your state. We do not currently ship to addresses outside the United States.
Places that appear as their own country at checkout, such as Puerto Rico, are not included in our shipping area at this time. If you are not sure whether we can deliver to your address, contact us with the full address and we will check for you.
Billing outside the US? You can still order, as long as the delivery address is in the United States.
What shipping costs
Shipping is free on every order. There is no minimum spend, no surcharge for large or heavy products and no extra fee added at checkout. The shipping line in your cart and at checkout shows “Free shipping (3-7 days)” and a shipping cost of $0.00.
| What you buy | Shipping cost | Delivery time |
|---|---|---|
| Any single product | Free | 3-7 days |
| Several products in one order | Free | 3-7 days |
| Large or heavy products, such as generators, grills, sheds and snow blowers | Free | 3-7 days |
Free shipping applies to the original delivery of your order. If a parcel is returned to us because the address was wrong or the delivery could not be completed, we will contact you to arrange a new delivery.
Delivery times
Orders arrive in 3-7 days. The delivery time starts once your order has been placed and your payment has gone through. Delivery times are estimates. Weather, carrier delays, public holidays, high-volume periods such as Black Friday and other events outside our control can occasionally add time.
Orders with several products
If your order contains more than one product, the items may ship separately and arrive on different days, especially when they come from different brands or warehouses. You never pay extra shipping when this happens.
Delivery to your door
Our carriers deliver to the address you give us at checkout. Some large products may need a signature or an appointment, in which case the carrier or our team will contact you using the phone number or email address on your order.
Checking your address
Please double-check your shipping address before you place your order. A missing apartment number, suite or floor is the most common cause of a failed delivery.
- Include your apartment, suite, unit or floor number in the address line provided for it.
- Use a phone number where you can be reached on delivery day.
- If you need to change the address after ordering, contact us as soon as possible. We can usually update it if the order has not shipped yet.
Tracking your order
You can check the status of your order at any time on our Track your order page, using your order number and the email address you ordered with. Your order number is in your order confirmation email.
If you created an account, all of your orders and their status are listed under My account. If you have a question about where your order is, call or email us and we will look it up for you.
Large and heavy items
Some of our products are big. Generators, grills, sheds, pergolas, pools and snow blowers can be heavy and bulky. To make delivery day go smoothly:
- Measure doorways, hallways, stairs and elevators on the way to the room where the product will go.
- Clear a path from the entrance to that room before the delivery arrives.
- Check any building rules that apply to deliveries, such as elevator bookings or delivery hours.
- Keep the original packaging until you are sure you are keeping the product. It makes a return much easier.
Not sure it will fit? Send us your measurements before you order and we will help you check.
Inspecting your delivery
When your order arrives, please look over the boxes before you sign for them, and open and check the product as soon as you can. If a box is visibly damaged, take a photo of it before you open it.
Damaged, missing or wrong items
If your order arrives damaged, is missing an item, or contains the wrong product, contact us as soon as possible at +1 (631) 412-8895 or contact@dolygood.shop. Please include:
- your order number,
- a short description of the problem,
- photos of the product and the packaging, including the shipping label.
We will work out the next step with you, such as a replacement or a return. You will not pay to return an item that arrived damaged or wrong.
Lost or delayed parcels
If your order has not arrived after 7 days, or tracking has not changed for several days, please contact us. We will check with the carrier and keep you updated until the problem is solved.
Changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. If the order has not shipped yet, we can usually change or cancel it. If it has already shipped, you can return it under our Returns policy, and returns are free.
Contact us about shipping
Questions about delivery? Call +1 (631) 412-8895 or email contact@dolygood.shop. You can also write to us at 14 53rd St, 7th Floor, Brooklyn, NY 11232.
Last updated October 23, 2026.