At a glance
- CoverageThe manufacturer’s warranty
- Provided byThe brand that made your product
- TermsSet by each brand
- Help from usWe help you make the claim
How warranty works at dolygood
Every product sold by dolygood is covered by its manufacturer’s warranty. The warranty is provided by the brand that made the product, such as Generac, Stihl, Weber or Husqvarna, under that brand’s own warranty terms.
We do not replace the manufacturer warranty with a warranty of our own, but we do not leave you alone with it either. If something goes wrong, contact us first and we will help you get it fixed.
Warranty and returns: which one applies?
| When the problem happens | What applies | What to do |
|---|---|---|
| Within 30 days of delivery | Our free 30-day returns (and the manufacturer warranty) | Contact us, you can return it free |
| After 30 days, within the warranty period | The manufacturer’s warranty | Contact us and we help you make a claim |
| On delivery: damaged or wrong item | Our Shipping policy | Contact us right away with photos |
What is covered and for how long
What a warranty covers, and for how long, is different for each brand and often for each product. The brand’s warranty terms are the final word. Manufacturer warranties usually cover defects in materials and workmanship during normal use, and usually do not cover accidental damage, misuse, normal wear, or damage caused by unauthorized repairs or modifications.
You can usually find the warranty terms in the box with your product, in the product manual, or on the brand’s website. If you cannot find them, contact us and we will help you find the right document.
Before you make a claim
- Check the product manual’s troubleshooting section. Many issues can be fixed with a reset, a software update or a cleaning step.
- Make sure the product is charged or plugged in correctly, and that any app connected to it is up to date.
- Keep your order confirmation email. It is your proof of purchase, and brands ask for it when you make a claim.
How to make a claim
- Contact us at +1 (631) 412-8895 or contact@dolygood.shop and tell us your order number and what is happening.
- Send photos or a short video of the problem if you can. It helps the brand understand the issue faster.
- We point you to the right brand support team and give you what you need for the claim, including your proof of purchase.
- The brand decides whether the issue is covered and how it will be fixed, for example by repair, replacement or parts.
- We stay available to help until your claim is resolved.
Registering your product
Some brands ask you to register your product on their website. Registration is usually optional, but it can make a warranty claim faster. Your order confirmation email has the purchase date and details you need.
Repairs and modifications
Opening a product, using non-original parts, or having it repaired by an unauthorized service center can affect your warranty under many brands’ terms. If in doubt, contact us or the brand before you attempt a repair.
Batteries, smart devices and software
Many of our products, such as cordless chainsaws, robotic pool cleaners, Wi-Fi grills and electric pressure washers, have rechargeable batteries, apps or software. Brands often cover batteries for a different length of time than the rest of the product, and many fix software issues through free updates. Keeping your product’s app and firmware up to date is one of the easiest ways to prevent problems, and brands may ask you to update before a claim.
Sending a product for warranty service
If the brand asks for the product to be sent in for inspection or repair, they will usually explain how to pack and ship it. Before you send it:
- back up and remove any personal data, and sign out of any linked app account;
- remove accessories the brand has not asked for, so they do not get lost;
- pack the product carefully, ideally in its original packaging;
- keep a note of any reference or case number the brand gives you.
Common warranty questions
Do I need the original box to make a claim?
Usually not, but it helps if the product has to be shipped. The most important thing is your proof of purchase, which is your order confirmation email.
Can dolygood repair the product for me?
We do not carry out repairs ourselves. Repairs under warranty are handled by the brand or its authorized service partners. We help you reach them and stay in touch until the claim is resolved.
What if the brand says the problem is not covered?
Contact us. We will look at the brand’s answer with you and explain your options, including any out-of-warranty repair the brand offers.
Does the warranty transfer if I give the product as a gift?
That depends on the brand’s terms. Many manufacturer warranties cover the product rather than the buyer, but please check the warranty terms for your product.
Your other rights
The manufacturer warranty is in addition to any rights you have under the laws of your state. Nothing in this policy limits rights that cannot be limited by law.
Contact us about a warranty
Need help with a warranty claim? Call +1 (631) 412-8895 or email contact@dolygood.shop. You can also write to us at 14 53rd St, 7th Floor, Brooklyn, NY 11232.
Last updated October 23, 2026.